We respect the trust you place in us and the privacy of the information you share. In building relationships with our customers, we endeavour to provide you with better levels of service and are committed to building trust. In this document we aim to inform you of how we collect, use, and protect your personal data. In conforming to the Protection of Personal Information Act (POPIA) we commit to only collecting data that is relevant and necessary for the purposes described herein. We will only retain and process this information in full compliance with the appropriate law, as authorised by you, our customer.
In this Customer Privacy Policy document “we”, “us” and “The Company” refers to Wild about Whisky Pty Ltd. The Policy explains what personal information we collect; how and why we collect it; how the information is used and protected; and the control you have over how we collect, use, and share this information.
In maintaining your trust, Wild about Whisky Pty Ltd is committed to managing your personal information correctly.
The personal information we collect includes the following, and is customer dependent, according to the service we provide to each customer.
- Your personal details – name, delivery address, email address and contact numbers.
- Your company details – company name, physical address, VAT registration number, email address and telephone numbers where applicable.
- Internet browsing information such as cookies and browser type.
- Purchase history – products you have bought.
- Shopping patterns and individual preferences.
- Your geo-location information if your browsing device is set to provide it.
Collection of Personal Information
The information we collect and use is either directly collected from you in our place of business; over the telephone; through email; through your registration on our website; or through your browsing activity on our website. We DO NOT collect information from third parties or other companies, NOR do we share information with other companies or individuals.
The information available to us on our website includes your browser type, IP address (a unique internet identifier), and information relating to the pages you clicked on, and how long you were on our website. We DO NOT share any of this information with any third parties, and use this information only in the interests of providing a better user-targeted web experience to our customers.
Information Provided Directly by You
You provide us with information when you create an account on our website, when you make an online purchase, or when you make an enquiry for us to contact you. The onus is on you to provide us with accurate, up-to-date information, and to notify us of any change of personal particulars or contact details.
Purpose of Collection of Personal Information
The information collected and processed by The Company may be used for marketing; maintaining your account with us; completing and delivering your order; and providing us with metrics regarding your online buying preferences.
The personal information you provide to us is stored on our local point of sale system, and our website. Strict security measures are in place to protect the integrity of the information in our databases.
Sharing of Personal Information
We do not share our staff or customers’ personal information with any third parties in our normal course of business. We may share personal data only under special circumstances, for example:
- If required by law.
- To protect the health and safety of our staff and customers.
- To help combat fraudulent or criminal activity.
Should any special circumstances arise other than the above, we will ask for your written consent to share information.
Our Website
By using our website you consent to the use of personal information as described in this policy, for the purposes outlined above. Should you share any information regarding other parties with us, you must have the authority to do so, and to allow us to use the information as outlined above. By using our website you agree to the privacy policies as described in this document. If you do not agree to the policies, please do not use our website.
Security and Confidentiality
We have instituted the necessary measures to protect your personal information from any unauthorised disclosure as the security and confidentiality of your data is important to us. These measures will be reviewed and updated when necessary to continuously tighten our data security.
We would advise you to log out of your account on our website and to close your browser after your website visit, to protect yourself against unauthorised access to your account. We have taken the strictest measures to protect your personal data, though we cannot guarantee any breach, nor will we accept any liability for any unauthorised or unlawful disclosure not subject to our control, unless this is due to our gross negligence.
Your rights
You have the right to request access to your personal information, in accordance with POPIA, and you have the right to amend or delete incomplete or inaccurate personal information.
The onus is on you to notify us in writing of any amendments required in respect of your personal information. You may also cancel or modify the email communications you have chosen to receive from us.
If you have any questions concerning your personal information, please contact us at info@wildaboutwhisky.com.
You also have the right to lodge a complaint with the Information Regulator at inforeg@justice.gov.za or call them on 012 406 4818.
We reserve the right to amend this policy at any time, please visit our website to view the latest policy document.